Refund policy

Last updated: September 10, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging (if applicable). You will also need the receipt or proof of purchase. 

To start a return, email us at info.taverntreasures@gmail.com or send us a message through our Contact Us form. If your return is approved, we will contact you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please repackage the items carefully because if they are damaged in return shipping, we may not be able to issue your refund. Please note that you will be responsible for paying for return shipping. 

REFUNDS
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. 

If more than 15 business days have passed since we've approved your return, please contact us at info.taverntreasures@gmail.com.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, you can purchase the new item immediately, which will be processed and shipped per our usual timeline as described in the Shipping Policy, and then once we have received and inspected the returned item, we will issue your refund.

DAMAGES AND ISSUES
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain custom products (such as special orders or personalized items) may not be eligible for returns. Please email us if you have questions or concerns about your specific item, and we will work with you to decide how to handle the situation. 

Unfortunately, we cannot accept returns on gift cards or on products sold as discounted flawed items.

OTHER QUESTIONS
Every situation is unique, and at the end of the day, we want all our customers to be happy with their loot! Please feel free to email us at info.taverntreasures@gmail.com at any time if you have questions, concerns, or problems with your order. We are always willing to work with you to find a satisfactory solution!